Ordering & Support

How can I contact you?
You can reach us through the chat button on our website, via Telegram, or on WhatsApp. 
You may also reach out through our contact page or social media channels.

How long will replies take?
We aim to respond to all enquiries within 24 hours.

To help us assist you more efficiently, please refrain from messaging us across multiple platforms for the same enquiry. In the event that we miss your message or reply, it is never intentional. Feel free to send us a follow-up message and we’ll get back to you as soon as possible.

I’m not sure what to choose. Can you help?
Of course. If you’re unsure about colours, hardware, sizing, or configurations, feel free to reach out and we’ll be happy to recommend something suitable based on your dog and lifestyle.

Can I request recommendations for my dog?
Yes. If you're unsure what size, width, hardware, or setup would work best, feel free to share details such as breed, weight, age, or activity level and we’ll do our best to help.

Do you take collaboration enquiries?
For collaborations, partnerships, content opportunities, or other enquiries, feel free to get in touch.

Do you offer wholesale opportunities?
If you're interested in carrying our products or discussing wholesale opportunities, we'd love to hear from you. Please reach out with details and we'll be happy to explore possibilities.

I can’t find what I’m looking for on the website. What should I do?
Feel free to reach out if you're unable to find a specific product, option, or answer. We’re always happy to help where possible.